SingTel Violated IDA Code and Destroyed My Trust - Forums Forums  

Go Back Forums > The Discussion Forums: > Investments and Net Worth

Investments and Net Worth Talk all about money making exploits, shares, property and building net worth

SingTel Violated IDA Code and Destroyed My Trust

Thread Tools
  #1 (permalink)  
Old 13-12-2008, 12:33 PM
Posts: n/a
Default SingTel Violated IDA Code and Destroyed My Trust

Thanks to a comment from "Passerby" on my previous post on SingTel's unfair tactic, I now believe - though I'm not a lawyer - that SingTel has violated the Telecommunications Act's Code of Practice for Provision of Premium Rate Services, which states:
"2.3.1 No premium rate service provider shall engage in the practice of providing any unsolicited free service to any person which requires such person to take action to unsubscribe from the service, failing which he is automatically subscribed and charged for a premium rate service.
2.3.2 For the avoidance of doubt, a person shall be treated as having been provided with an unsolicited free service so long as he did not specifically take action to request for that service prior to it being provided to him."
By the act's definitions (see bottom of page 3), SingTel's connect tone service is obviously a premium rate service.

So, in my expert opinion, SingTel has violated the IDA Code.

A friend also got the Colour-Me-Tones service automatically FORCED upon her WITHOUT her consent. This is the unsolicited SMS she received:
"From SingTel: Your FREE 30days Colour-Me-Tones trial has started from 10Dec.To add another song or manage your Colour-Me-Tones playlist,call *590 or visit$4.28/mth subscription applies after 30days,*590 to unsubscribe from Colour-Me-Tones"
References: IDA Code of Practice for Provision of Premium Rate Services, the finalised code document, and the Telecommunications Act (see part IV on codes of practice).

[Update 20 Dec: SingTel has stopped this illegal promotion. I also read in yesterday's My Paper that Case is aware of this and has in fact advised SingTel that such opt-out promotions were "not acceptable". The consumer watchdog also said "silence cannot be allowed to mean that the consumer is deemed to agree under a business contract." I await to see if IDA is interested in giving SingTel a stern warning. Maybe SingTel should be fined as well.]

Reply With Quote
  #2 (permalink)  
Old 13-12-2008, 12:47 PM
not new--
Posts: n/a
Default 3612

aiya, they've been doing it since last year. see:
IDA is sleeping on the job. World class.

Reply With Quote
  #3 (permalink)  
Old 13-12-2008, 12:50 PM
wrote to forum--
Posts: n/a
Default 3613

From the link given by 1 above, someone even wrote to Straits Times last year. Maybe IDA is too busy with more important matters, like doing roadshows and their iN2015 masterplan.

Reply With Quote
  #4 (permalink)  
Old 09-01-2009, 09:55 PM
Posts: n/a
Default 3822

ya, u should check out citibank's claim
They say that Citibank ATM machines will be available at ALL mrt stations.

But i have found at least 3 mrt stations without any signage or Citibank ATM facility

BoonKeng, Little India, Farrer Park
all for the right reasons ?
Reply With Quote
  #5 (permalink)  
Old 09-01-2009, 11:15 PM
Posts: n/a
Default 3824

and what's the connection with this singtel issue? can't you just go to the next mrt station? well, unless u live in boon keng and work in little india and never wander beyond farrer park...
Reply With Quote
  #6 (permalink)  
Old 13-01-2009, 09:45 AM
Posts: n/a
Default 3839

The "Citi" poster doesn't even have his facts right. I can't find any claim from Citibank that they would make ATMs available at ALL MRT stations.

Seems like a dumb idea to make that kind of promise, even if internally the bank intends to do so at some stage.
Reply With Quote



« Previous Thread | Next Thread »
Thread Tools

Posting Rules
You may not post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
When getting advice on Getting Rich, never trust Property Agents / Consultants Investments and Net Worth 8 08-09-2011 04:21 PM
SingTel Raises Subscription Price by 10% Investments and Net Worth 4 17-10-2008 10:12 AM

» 30 Recent Threads
Lawyer Salary ( 1 2 3... Last Page)
15,664 Replies, 5,382,894 Views
Anyone jobless for a long time... ( 1 2 3... Last Page)
3,201 Replies, 1,382,448 Views
DBS Graduate Associate Program ( 1 2 3... Last Page)
2,148 Replies, 639,856 Views
GovTech ( 1 2 3... Last Page)
1,756 Replies, 489,786 Views
For those with 2-5 YOE, what is... ( 1 2 3... Last Page)
489 Replies, 95,260 Views
Suitable job recommendations
3 Replies, 200 Views
Mid career switch - social worker
4 Replies, 2,147 Views
Cybersecurity/Info security career ( 1 2 3... Last Page)
354 Replies, 66,351 Views
Civil Service Performance Bonus ( 1 2 3... Last Page)
2,837 Replies, 2,237,847 Views
Htx ( 1 2 3... Last Page)
62 Replies, 8,654 Views
Cpf senior manager ( 1 2)
10 Replies, 2,891 Views
Changi Airport Group ( 1 2 3... Last Page)
446 Replies, 420,945 Views
Singtel Management Associate... ( 1 2 3... Last Page)
532 Replies, 192,988 Views
DSTA (under Mindef) ( 1 2 3... Last Page)
1,089 Replies, 800,605 Views
NUS (National University of... ( 1 2 3... Last Page)
163 Replies, 137,075 Views
Q: Big4 - Yearly salary increment ( 1 2 3... Last Page)
5,302 Replies, 1,701,044 Views
CSA (Cyber Security Agency) ( 1 2 3... Last Page)
393 Replies, 134,383 Views
Work culture in IHiS ( 1 2 3... Last Page)
216 Replies, 166,186 Views
High Finance Thread ( 1 2 3... Last Page)
489 Replies, 147,009 Views
Civil Svc/ Statboard - Typical... ( 1 2 3... Last Page)
4,216 Replies, 1,982,971 Views
Compare civil service salary ( 1 2 3... Last Page)
13,382 Replies, 7,905,523 Views
MINDEF DXO (All FAQ on it) ( 1 2 3... Last Page)
4,509 Replies, 2,770,819 Views
OCBC Graduate Talent Programme... ( 1 2 3... Last Page)
956 Replies, 319,268 Views
Career as Teacher ( 1 2 3... Last Page)
4,359 Replies, 2,823,917 Views
infosys, cognizant ( 1 2 3... Last Page)
36 Replies, 3,405 Views
NCS (SingTel subsidiary) ( 1 2 3... Last Page)
640 Replies, 503,077 Views
ST Electronics ( 1 2 3... Last Page)
2,487 Replies, 696,133 Views
Standard Chartered International... ( 1 2 3... Last Page)
127 Replies, 86,290 Views
DBS tech seed programme ( 1 2 3... Last Page)
1,293 Replies, 361,847 Views
Powered by vBadvanced CMPS v3.2.2

All times are GMT +8. The time now is 02:22 PM.

Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.3.2