SingTel Violated IDA Code and Destroyed My Trust - Salary.sg Forums
Salary.sg Forums  

Go Back   Salary.sg Forums > The Salary.sg Discussion Forums: > Investments and Net Worth

Investments and Net Worth Talk all about money making exploits, shares, property and building net worth




SingTel Violated IDA Code and Destroyed My Trust

Reply
 
Thread Tools
  #1 (permalink)  
Old 13-12-2008, 12:33 PM
Salary.sg
Guest
 
Posts: n/a
Default SingTel Violated IDA Code and Destroyed My Trust

Thanks to a comment from "Passerby" on my previous post on SingTel's unfair tactic, I now believe - though I'm not a lawyer - that SingTel has violated the Telecommunications Act's Code of Practice for Provision of Premium Rate Services, which states:
Quote:
"2.3.1 No premium rate service provider shall engage in the practice of providing any unsolicited free service to any person which requires such person to take action to unsubscribe from the service, failing which he is automatically subscribed and charged for a premium rate service.
2.3.2 For the avoidance of doubt, a person shall be treated as having been provided with an unsolicited free service so long as he did not specifically take action to request for that service prior to it being provided to him."
By the act's definitions (see bottom of page 3), SingTel's connect tone service is obviously a premium rate service.

So, in my expert opinion, SingTel has violated the IDA Code.

A friend also got the Colour-Me-Tones service automatically FORCED upon her WITHOUT her consent. This is the unsolicited SMS she received:
Quote:
"From SingTel: Your FREE 30days Colour-Me-Tones trial has started from 10Dec.To add another song or manage your Colour-Me-Tones playlist,call *590 or visit www.ideas.singtel.com/CMT.$4.28/mth subscription applies after 30days,*590 to unsubscribe from Colour-Me-Tones"
References: IDA Code of Practice for Provision of Premium Rate Services, the finalised code document, and the Telecommunications Act (see part IV on codes of practice).

[Update 20 Dec: SingTel has stopped this illegal promotion. I also read in yesterday's My Paper that Case is aware of this and has in fact advised SingTel that such opt-out promotions were "not acceptable". The consumer watchdog also said "silence cannot be allowed to mean that the consumer is deemed to agree under a business contract." I await to see if IDA is interested in giving SingTel a stern warning. Maybe SingTel should be fined as well.]

http://www.salary.sg/2008/singtel-vi...oyed-my-trust/

Reply With Quote
  #2 (permalink)  
Old 13-12-2008, 12:47 PM
not new--
Guest
 
Posts: n/a
Default 3612

aiya, they've been doing it since last year. see: http://comment.straitstimes.com/showthread.php?t=8009
IDA is sleeping on the job. World class.

Reply With Quote
  #3 (permalink)  
Old 13-12-2008, 12:50 PM
wrote to forum--
Guest
 
Posts: n/a
Default 3613

From the link given by 1 above, someone even wrote to Straits Times last year. Maybe IDA is too busy with more important matters, like doing roadshows and their iN2015 masterplan.
http://www.straitstimes.com/ST+Forum/Online+Story/STIStory_187861.html

Reply With Quote
  #4 (permalink)  
Old 09-01-2009, 09:55 PM
citi--
Guest
 
Posts: n/a
Default 3822

ya, u should check out citibank's claim
They say that Citibank ATM machines will be available at ALL mrt stations.

But i have found at least 3 mrt stations without any signage or Citibank ATM facility

BoonKeng, Little India, Farrer Park
all for the right reasons ?
Reply With Quote
  #5 (permalink)  
Old 09-01-2009, 11:15 PM
Mark--
Guest
 
Posts: n/a
Default 3824

and what's the connection with this singtel issue? can't you just go to the next mrt station? well, unless u live in boon keng and work in little india and never wander beyond farrer park...
Reply With Quote
  #6 (permalink)  
Old 13-01-2009, 09:45 AM
Pinabonds--
Guest
 
Posts: n/a
Default 3839

The "Citi" poster doesn't even have his facts right. I can't find any claim from Citibank that they would make ATMs available at ALL MRT stations. http://www.channelnewsasia.com/stori...288019/1/.html

Seems like a dumb idea to make that kind of promise, even if internally the bank intends to do so at some stage.
Reply With Quote

Reply

Bookmarks

« Previous Thread | Next Thread »
Thread Tools

Posting Rules
You may not post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
When getting advice on Getting Rich, never trust Property Agents / Consultants Salary.sg Investments and Net Worth 8 08-09-2011 04:21 PM
SingTel Raises Subscription Price by 10% Salary.sg Investments and Net Worth 4 17-10-2008 10:12 AM

» 30 Recent Threads
Micron starting pay ( 1 2 3... Last Page)
662 Replies, 271,759 Views
How much CPF do u have? ( 1 2 3... Last Page)
66 Replies, 37,591 Views
Lawyer Salary ( 1 2 3... Last Page)
18,833 Replies, 7,968,211 Views
Singapore Power EDGE Program ( 1 2 3... Last Page)
30 Replies, 7,259 Views
NCS (SingTel subsidiary) ( 1 2 3... Last Page)
1,126 Replies, 801,013 Views
DBS ACE Programme ( 1 2 3... Last Page)
74 Replies, 24,255 Views
Civil Svc/ Statboard - Typical... ( 1 2 3... Last Page)
5,021 Replies, 2,793,634 Views
How much are you earning per annum? ( 1 2 3... Last Page)
13,557 Replies, 5,654,811 Views
Career as Teacher ( 1 2 3... Last Page)
7,043 Replies, 4,465,584 Views
Shopee fresh grad pay ( 1 2 3... Last Page)
884 Replies, 271,195 Views
Compare civil service salary ( 1 2 3... Last Page)
15,138 Replies, 10,295,216 Views
GovTech ( 1 2 3... Last Page)
3,512 Replies, 1,202,587 Views
Singtel Management Associate... ( 1 2 3... Last Page)
1,179 Replies, 408,247 Views
DBS tech seed programme ( 1 2 3... Last Page)
2,822 Replies, 920,502 Views
MINDEF DXO (All FAQ on it) ( 1 2 3... Last Page)
5,031 Replies, 3,603,053 Views
Singapore Examination and...
2 Replies, 4,161 Views
IMDA (under MCI) ( 1 2 3... Last Page)
474 Replies, 230,634 Views
Singapore LNG Pay
7 Replies, 4,066 Views
DSTA (under Mindef) ( 1 2 3... Last Page)
1,263 Replies, 1,026,048 Views
If you can't find a company here... ( 1 2 3... Last Page)
119 Replies, 25,991 Views
UOB Management Associate Program ( 1 2 3... Last Page)
1,054 Replies, 537,934 Views
Enterprise Singapore hiriing... ( 1 2 3... Last Page)
172 Replies, 166,876 Views
ITE Polytechnic Scheme ( 1 2 3... Last Page)
204 Replies, 236,312 Views
Civil Service Performance Bonus ( 1 2 3... Last Page)
4,278 Replies, 3,444,711 Views
ITE (lecturer) ( 1 2 3... Last Page)
259 Replies, 300,747 Views
Roles in accenture singapore ( 1 2 3... Last Page)
5,667 Replies, 1,413,094 Views
ST Electronics ( 1 2 3... Last Page)
3,246 Replies, 1,061,424 Views
AISG (AI Singapore)
0 Replies, 107 Views
BCA (Building and Construction...
0 Replies, 116 Views
Powered by vBadvanced CMPS v3.2.2



All times are GMT +8. The time now is 04:05 AM.


Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2023, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.3.2