Can I ask, what happens if one gets a complaint in ops? Sorry I am very greenhorn and don't know the system well enough?
Currently a FM resident rotating through ops, got complained by a PT that "I didn't address her concerns thoroughly enough" - that was the exact words she wrote in the feedback.
My senior who handled the case told me he called the patient and settled everything already, just informing me to close the loop.
- he is a mmed FP in the clinic (not the head/deputy), I guess he is the one kena arrow to handle complaints in clinic? (He doesn't look that angry with me, although I don't really know him well to tell). He also didn't really share much details about his conversation with the patient so I am also not sure what exactly was the problem?

I was just wondering what usually happens next? Will such things affect residency progression or performance grading