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Dear Eat Grass,
Do understand our nature of the business. Its a people business. My tip: People get rude and scold because of the reaction and words we use on them. Reflect and understand how to handle them well. Focus with your heart filled with passion and joy to help them. Managed their expectations well. You can pick up books regarding "words to use" or you can hear how your manager speaks on the phone. Good luck!!
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