Doctor can triage the complaint, but can the patient?
I had a patient in ops last year (before I left for private), presented with sob on exertion and also has right ear blocked sensation.
I thought she was pale, did fbc- hb 5.0
Right ear shows ear wax

I referred to ed. Coz anaemia, say earwax can settle another day. PT complained, say I never address all her concerns.
But this one my boss backed me.

I triaged the complaint, however can the pt do the same and agree??