The HR just invite the same few people to talk about process related stuff during the orientation. When you email them for help, they just forward your email to other HR saying that it is not handled by them and then the last HR person receiving the forwarded email also ended up not answering the question. In the end, I emailed a bunch of people to finally found 1 person that can answer my query.

One would think that a government organization would be standardized across teams and functions but honestly, no. Govtech grows so quickly and every team becomes scattered. People don't know what other people are doing. Teams that build tools or modularised components thinking other teams would be using them but nope. Nobody using them. Every team rebuilding stuff to support their own project. Even non-tech functions like HR. So many teams and not sure what the other team is doing so when they receive a query, they just randomly pass it to another team.