Know the Pre requisites
Seriously, the sales consultants must be knowledgeable of all the courses and tell the pre requisites for each course. Why?
So that you do not end up taking a course that's over your head (ie too difficult) and waste all your time!
May I also add, there are many who do want to learn but do not need or want the certificate.
Why make everyone sit for a test? it should be made optional.
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