Bad experience with REGIONUP job portal

[Questionit]

I do NOT recommend using REGIONUP job portal because I was made to pay for services that I did not know i was purchasing. Here's what happened:

In Sep 2014 i subscribed to a one-month Premium Membership for $49 but was charged an additional $49 for a resume service that was not shown in the payment summary at check-out. Although i received 2 payment receipt emails from RegionUp, they came at the same time, showing the same price and nothing indicated that the total charges would be $98 (or two charges of $49 each).

It all seems very strange to me and unlike any other web purchase i have ever done in my life (& i have done many). In all my web purchases, the payment summary shows exactly what you're paying for. No hidden charges for a product/service that I didn't explicitly and expressly authorize. In the case of RegionUp, the resume service was not clearly shown as a separate purchase item for another $49 and I would have expected to see a total charge of $98 if i wanted the resume service. The email receipts raised no alarm bells in my mind as a result. Perhaps I failed to read the fine print somewhere or that I failed to really think about what was happening. But the fact is fact: Payment summary at check-out shows $49 and I did not click any button to indicate my interest in a resume service.

RegionUp has refused to refund. I said that I was lodging a complaint with MAS and asked for the company name and address as registered (which is public info) but for some reason they are not willing to share that information.

All these events add up and raise questions in my mind. I hope no one ever has to experience this feeling of being violated.

Originally Posted by Questionit

I do NOT recommend using REGIONUP job portal because I was made to pay for services that I did not know i was purchasing. Here's what happened:

In Sep 2014 i subscribed to a one-month Premium Membership for $49 but was charged an additional $49 for a resume service that was not shown in the payment summary at check-out. Although i received 2 payment receipt emails from RegionUp, they came at the same time, showing the same price and nothing indicated that the total charges would be $98 (or two charges of $49 each).

It all seems very strange to me and unlike any other web purchase i have ever done in my life (& i have done many). In all my web purchases, the payment summary shows exactly what you're paying for. No hidden charges for a product/service that I didn't explicitly and expressly authorize. In the case of RegionUp, the resume service was not clearly shown as a separate purchase item for another $49 and I would have expected to see a total charge of $98 if i wanted the resume service. The email receipts raised no alarm bells in my mind as a result. Perhaps I failed to read the fine print somewhere or that I failed to really think about what was happening. But the fact is fact: Payment summary at check-out shows $49 and I did not click any button to indicate my interest in a resume service.

RegionUp has refused to refund. I said that I was lodging a complaint with MAS and asked for the company name and address as registered (which is public info) but for some reason they are not willing to share that information.

All these events add up and raise questions in my mind. I hope no one ever has to experience this feeling of being violated.

Sorry to hear it. However, their overall service looks confusion. Once I was about to pay, later searched good and found it is rated as a low trustworthy site. So everyone be careful.

It is not a bank, so why do you want to complain to MAS?

[boongaylim]

Hi,
When you can register for free at jobsbank, why should anyone pay for Regiounup?

[Darkzi0n]

i dont think u sld be emailing to MAS.... i think there's another authority which handles such things..

[boongaylim]

Goto CASE or small claims tribunal

+1

RegionUp is definitely lousy.
Especially for Singapore. Since recruiter cannot even differentiate whether their budget is in USD or SGD.

there are many middle - senior level posts in regionup and most salaries are quoted in USD. So are those bogus job postings ? some of the salaries doesn't even match the JD. I.e. USD80K intended budget for a 3-4yr role where the standard mkt rate would perhaps be around SGD4.5-SGD5.5K for similar roles.

Warning signs were popping my head when I logged into LinkedIn to search for managerial position. It seems like Region UP is the only company that has the most managerial positions around Singapore.

Sensing amissed, I googled and found out it's the least trustable website! Sheesh!

Thanks for sharing your feedback. My friend found a job through the RegionUP though just recently. Curious about it since it's the first time I heard about the company so I went to google and searched for them.

I read their pages to know more about their services before registering just to make sure that I understood correctly what they do and how i can use it. I actually found out that they are a subscription-based kind of website but only if you want to actively apply to jobs and communicate to their recruiters. To be fair I didn't feel that I was cheated or what coz I wasn't forced to pay a fee just to deposit my CV.

Fact is there's no other site that's only displaying mid to senior level jobs in the market and all have salary values.

I am also very familiar with online purchases and i really read the details on the page before purchasing. I subscribed to their service after registering and quickly turned off the recurring payment setting to avoid any further charges for now :P

Not a pro RegionUP as I just recently registered and subscribed but I think one should be responsible enough to read the details of the services that you are trying to use. I don't think there's any service in the world that will force you to it without your initial consent. :P #justsaying