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Hiring IT Desktop Support Engineers

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Old 02-01-2021, 05:00 PM
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Join Date: Dec 2020
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Default Hiring IT Desktop Support Engineers

We are looking for three IT Desktop Support Engineers

Responsibilities:

Provide excellent customer service
Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
Support on desktops, notebooks, printers, scanners hardware components.
Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
Installation of bank access and in-house applications.
Provides support for queries, escalation, problem determination, resolution and MAC move, add and change.
Printer Maintenance.
Take on and resolve complex calls or tasks the other engineers could not resolve.
Responsible for learning and working independently.
Responsible for providing excellent support and timely service.

Requirements:

At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.
Prefer minimum 1-2 years experience or more.
Good attitude.
Willing to learn and work in a team.
Strong problem-solving skills.
Excellent client-facing skills.
Professional presence and excellent communication skills.

How to Apply:
Email your resume to [email protected]

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