Originally Posted by Unregistered

Differs from bank to bank. Some banks have dedicated client management teams that deal exclusively with the acquisition of documentation (KYC, legal, credit etc.) from the client. Some banks put the responsibility on the KYC operational team to get these documents from the client.

I have never heard of Compliance personnel being tasked for such matters. Pretty sure it's a clash in mandate. Compliance is strictly internal and not supposed to be client facing in any form.