They offer to renew for 1 more year and say likely will convert to perm after that, but I was not interested.

It's really a very dead end place with little increment and career progression. It will be good for you since you want stability and pro-family hour. For me once you are stuck there too long, no marketability at all so I had to leave while I can.

Once you join them you will understand, very stable uncle auntie kind of environment for back office, maciam like some SME. Very unlike international or even the local banks.