Yeah.. MA from one of those banks I have listed. All of us had to spend some time in Operations so we made some friends in Ops and they shared with us their lives.

I would say that Ops are pretty overworked and underpaid. Pity though because they contribute significantly to the bank. Thats why when I was in ops, I realise everyone was *ahem* sensitive topic. . Non-Singaporeans. The Singaporeans there are mainly those from *ahem* another sensitive topic.. SIM / Part-time degrees. Poly. Those who didn't do well in NTU/SMU/NUS. Or those from unrelated courses like arts.

Alot of uncles and aunties also. Those in their late 30s, 40s. No more bargaining power. Bank treats them like ****.

How bad? I saw one uncle receive $500 bonus a few years ago when I was in the department. He was late 50s and his wife had cancer. He actually retired already but the cancer wiped out his entire savings. Went back to work in OPS. No more bargaining power. . probably paid $2k? Needed the bonus badly as he hoped to bring his wife for a short trip to Malaysia.

When he went into the room. He didn't say anything. When he came out he couldn't hold back anymore and cried. Initially I admitted in my mind I was "LOL", because of Bonus cry is abit extreme right? Then when I talked to him and he told me what he needed the money for I felt very bad. I spoke to the department head and the department head told me that actually this year NO BONUS. The $500 came out from his own pocket.

Then I realise... I'm never going to stay in Ops. Work till 40 then what? No progression. No more bargaining power. Got young and cheap grads + FT to replace you anytime. Not happy leave la.. the bank happier!

Sorry abit off topic.. just remembered this incident and got abit emotional writing this.