Lew Chuen Hong's SAF style attitude towards staff doesn't work in IMDA.

IMDA isn't SAF where people are expected to say yes sir yes sir. He needs to acknowledge the fact that he's just a generalist (pun intended) without ICT background so he needs to accept alternative views from his staff who are ICT-trained.

Unfortunately, many people with real ICT experience have quit. All that remains are paper pushers who don't even know how to set up a LAN.