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Old 08-02-2012, 10:20 AM
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Originally Posted by PaycheckSG View Post
a constituency manager is very much what you would describe as an operations manager, in charge of the day-to-day running of the Community Centre.

To a certain extend, you are also the general manager of the branch, looking after all aspects, from revenue collection, scheduling of enrichment classes, managing tenants, public feedbacks, event management, human resource management (staff schedule, leave, mc, resignation, petty fights etc).

You do not have to do everything, however you are in charge of everything. Anyone who have taken a managerial role will agree that your job comfort level is dependent on two key factors:

1) Level of competency of your staff/co-workers.
2) Ability to gel with your team.

If you can't gel or delegate your work, you will suffer from burn-out which leads to turnover.

Ultimately a CM role is very much one of people management, gaining respect and mutual trust from all members in your community club. Go in with both eyes open.
Let's have a sense of perspective here. You might have been sold on this OPS Manager cum General Manager idea by PA, but this position is nowhere near what you have described.

GMs in the real world have actual P&L responsibilities and generally enjoy high autonomy on how they handle branches. Their direct reports are also professional senior managers from Finance, Ops, HR, IT etc.

Contrast this to a Constituency Manager. He has almost no independent decision making power in running the branch, all the activities his branch needs to run is dictated by higher ups or grassroots. Policies like marketing, IT, Pay Benefits etc is also top down from above. There is no Business Development component and financial decisions is all about working within $xxx that was given each year. People under him are mostly uncles aunties who are lowly educated and have been around for decades.

The closest private sector job to a CM is that of a Team Supervisor of a group of non-PMET workers. To say its a OPS Manager is already stretching the truth, to say its like a GM role is outright laughable.

PA recognizes this as well, that's why you see these super low salaries at 3+ to 4k. They are effectively paying a Senior Executive or Team Supervisor pay and this is what it is. While you may have the headcount under you in terms of numbers, the roles and responsibilites of the GM is not about how big your team is.

I'm not trying to denegrate the CMs out there, but you guys need to have a realistic view of how your jobs compare to private sector and also where your pay positioning is. It will be useful next time if you want to move on to another public or private sector job.


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