I think you have never worked in a BO role recently in DBS before right

You are right, but that was in the past. Alot of manual operational work etc. had since then been transferred to DBS offshore team and also some have already been outsourced. So most of the time in BO role in DBS ure engaging in the bigger scale projects like process improvement etc. Even graduates who enter now rarely even get to touch any operational work, they get involved in the proj directly.