Work culture in CPF board
 

How is it like working in CPF board?
Going to join the IT department.

bad and lousy and full of politics

Can help to explain more in details in daily work?

Need a lot of processes? slow?

why does it matter? are u going to reject the offer just because of something you heard from some anonymous strangers online ?

bring up for more people to share.

As usual, government jobs full of low-ballers, and half-assed work people.
Complacency is the rule of the game.

HOWEVER, you have to believe in yourself and do your best work, otherwise you will kana culturalised into their complacent selfs.

Taken some of the feedback from internet:

“Supervisor ”

Former Employee - Assistant Manager
I worked at Central Provident Fund Board full-time

Pros
Quite Good work life balance, exciting activities organised by Board. Not a bad place to work at.
Cons
Lunchtimes restricted, work load can get heavy sometimes, supervisor ranks are very high and sometimes demanding.
Advice to Management
N.A



Senior Executive Interview

Anonymous Interview Candidate
Application Details
I applied online – interviewed at Central Provident Fund Board.
Interview Details
I applied for the job online and went through email and telephone correspondence. I was invited down 2 weeks after the application for an interview. Before the interview, I was given a 30 minutes essay test. There were 2 questions and I was instructed to select 1. (Refer to past interview reviews for the questions. Apparently, last I know, they haven't been altered.) It was pretty stressful. I had to work on a laptop in a corner of the room while other candidates vying for the same position were told to wait for their interviews at the waiting area directly behind me. There were about 5-6 other candidates and even while working on the test, I could actually overhear conversations they had among themselves about how much work experiences they had and which prestigious universities they were from. After the test, I was told to wait for my interview. The interview was carried out by a panel of 4 people, all of them directors, head of departments and managers. I received a call from HR 2 days after the interview to inform me of my appointment and invite me down for an interview with the deputy CEO before the signing of the contract. At the meeting, the deputy CEO explained in greater detail about the job, organisational culture and extended his welcome.



“Normal ”

Current Employee - Anonymous Employee
I have been working at Central Provident Fund Board

Pros
work life balance, flexible working hours
Cons
Rigid Working lifestyle, office politics, in LID

“Customer Service Officer ”

Former Employee - Customer Service Officer in Singapore (Singapore)
I worked at Central Provident Fund Board full-time (more than an year)

Pros
Nice people, good working environment, regular office hours with no OT needed.
Cons
As a Customer Service Office (CSO), your job scopes are not limited to just resolving the enquires from public. Be prepare to get all sort scoldings and unreasonable demands from the member of public. Especially from people who are "anti government". There are just too many schemes for a CSO to know before you are fully trained.
Advice to Management
Try to view from a CSO point of view. Be realistic and don't demand for both quantity and quality.


“Was a pleasant experience working at Central Provident Fund Board. ”

Former Employee - Executive Officer in Singapore (Singapore)
I worked at Central Provident Fund Board as a contractor (more than an year)

Pros
Lots of activities going on in the company, so there's work-life balance.
Cons
To handle correspondences with members of the public.


“A good stepping stone for fresh grads. ”

Current Employee - Anonymous Employee
I have been working at Central Provident Fund Board full-time

Pros
You get to learn and grow with the different trainings provided.
Cons
Its a very routine job.



“Good Company but not in Infor Technology Service division ”

Current Employee - Information Technology Consultant
I have been working at Central Provident Fund Board full-time (more than 3 years)

Pros
Good stepping stone for fresh grad to enter into civil service sector.
Cons
Long service staff refuse to change their mindset and working style
Advice to Management
Be more open and direct to the working staff. Don't beat around the bush if you are going to chop the head count

“A temp customer service officer ”

Former Employee - Customer Service Associate in Singapore (Singapore)
I worked at Central Provident Fund Board as a contractor (less than an year)

Pros
There is a lot of daily interesting interactions with the community.
Get to know more about CPF programs and how it works
Training up communication skills
Cons
short margin for learning and growth on the department of customer service
Sometimes the time for learning curve is not enough hence a tough struggle initially
Advice to Management
ground review with the training manual.


“Research Intern at CPF Board ”

Current Employee - Research in Singapore (Singapore)
I have been working at Central Provident Fund Board as an intern (less than an year)

Pros
Very helpful colleagues and nice working environment. My supervisor was very helpful in giving advice to help me improve on my research work and giving me opportunities to present my work.
Cons
Research work (understandably) can be quite dry at times. Was rushing a little to meet the deadline for my final presentation.


“Good environment ”

Current Employee - Anonymous Employee
I have been working at Central Provident Fund Board

Pros
-Good place to work in
Cons
-No OT pay
-1 hour lunch break


“Great place to meet great people ”

Former Employee - Customer Service Associate in Singapore (Singapore)
I worked at Central Provident Fund Board as a contractor (less than an year)

Pros
Good working environment, staff are overall friendly and helpful
Cons
Advancement will take a long time

“for short-term employment ”

Former Employee - Customer Service Officer in Singapore (Singapore)
I worked at Central Provident Fund Board as a contractor (less than an year)

Pros
-learnt lots of soft skills with regards to how to deal with different types of people
-supervisors were kind and willing to guide newcomers, supportive environment
-challenging, stimulating. test your problem solving skills
Cons
- it can get a little repetitive
- high stress


“NA ”

Current Employee - Systems Analyst in Singapore (Singapore)
I have been working at Central Provident Fund Board as a contractor (more than an year)

Pros
Good working and friendly environment.
Cons
Not suit for contract employees
Advice to Management
NA


“CPF Board ”

Former Employee - Anonymous Employee
I worked at Central Provident Fund Board

Pros
ok company to work for
Cons
disorganized system and phone calls can be handled by inexperience individuals.
Advice to Management
Provide more training for the staff

“Customer Service (Main) ”

Former Employee - Anonymous Employee
I worked at Central Provident Fund Board

Pros
CPF (Main) has a nice working environment.
The staffs are friendly and helpful towards one another.
At the end of the day you will have a great satisfaction from work, although it can be tiring.
Cons
Despite the pros, there are some cons. You will meet quite a few nasty customers who may shout or curse at you.


“not bad ”

Former Employee - Anonymous Employee
I worked at Central Provident Fund Board full-time (more than an year)

Pros
stable, work life balance, comfortable culture
Cons
slow progression, work process very hard to change



“CPF Board ”

Current Employee - Anonymous Employee
I have been working at Central Provident Fund Board full-time

Pros
+ Culture and people
+ Worklife balance
Cons
- Lesser career development opportunies


“CPF ”

Current Employee - Executive Officer
I have been working at Central Provident Fund Board

Pros
Most of the officer in my department is doing their part-time degree. It is a very good stepping stone for your career and a good place to work if you are pursuing a part time degree. Not much overtime is needed.
Cons
It is a routing job. Hence if an officer who work for more years, he/she will not have much motivation to complete the same job again and again. Most of the time is desk bound job, therefore it is not really suitable for guy.
Advice to Management
To provide a regular job rotation for the officer within the department. As many of the office in the company i taking a degree course, management may want to consider an internal promotion instead of hiring fresh grad from external.

yes, since you yourself have found out so many feedback on the net, why still need people to share?


If you need further convincing by others to work in CPF board, then you should just reject the offer. It means you don't want the job at all.


Also, not everyone can be as lucky as you to get a job in CPF board. That is why no one can share their experiences.

Forum is to share experience and feedback.
All feedback is welcome.

I am going for CPF interview soon

Anyone can share what the written test questions?